Privacy Policy

1. INTRODUCTION

Hypercoordinate Inc. ("Hypercoordinate," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data and AI platform service (the "Service").

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

• Account Information: Email address and password when you create an account
• User Content: Data files, documents, and other content you upload to the Service
• Communications: Information you provide when you contact us for support or feedback

2.2 Information Collected Automatically

• Usage Information: Queries you make, timestamps of uploads and activities, features you use
• Device Information: IP address, browser type and version, operating system
• Log Data: Server logs, error reports through our error tracking service (Sentry)

2.3 Information We Do Not Collect

We do not intentionally collect personally identifiable information (PII) about individuals within your uploaded data. The Service is designed for corporate R&D data, not personal data processing.

2.4 Note on Confidential R&D Data

While we implement strong security measures including AES-256 encryption at rest, users remain responsible for complying with their own corporate data handling policies when uploading confidential R&D data to the Service.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide the Service: Process your queries, generate visualizations, and deliver functionality
• Maintain and Improve: Monitor performance, fix bugs, and enhance features
• Communicate: Send service-related emails, respond to inquiries, and provide support
• Security and Compliance: Detect fraud, enforce our Terms of Service, and comply with legal obligations
• Analytics: Understand usage patterns to improve the Service (in aggregate, non-identified form)

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your information. We share your information only in these circumstances:

4.1 Service Providers

• Google Cloud Platform: For hosting, data storage, and computing services (servers in Iowa, USA). All data stored on GCP is automatically encrypted at rest using AES-256 encryption.
• Sentry: For error tracking and monitoring (servers in Iowa, USA)

4.2 Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

5. DATA SECURITY

5.1 Security Measures

We implement industry-standard security measures including:

• AES-256 encryption of all data at rest through Google Cloud Platform
• Encryption of data in transit using TLS
• Session-based access controls
• Database row-level security
• Regular security assessments

5.2 Limitations

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. DATA RETENTION AND DELETION

6.1 Active Accounts

We retain your information for as long as your account is active and as necessary to provide the Service.

6.2 Account Deletion

• You may request deletion of your account at any time
• Upon account deletion, we retain your data for ninety (90) days to allow for account recovery or to comply with legal obligations
• After 90 days, your data is permanently deleted from our systems

6.3 Data Export

You have the right to export your data at any time through the Service interface or by contacting us.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information, subject to legal requirements
• Portability: Request a copy of your information in a structured, machine-readable format
• Objection: Object to certain processing of your information

To exercise these rights, contact us at privacy@hypercoordinate.com.

8. COOKIES AND TRACKING TECHNOLOGIES

We use only essential cookies necessary for authentication and maintaining your session. We do not use advertising cookies, analytics cookies that track individuals, or similar tracking technologies.

9. INTERNATIONAL DATA TRANSFERS

The Service is operated in the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction.

10. CHILDREN'S PRIVACY

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. CALIFORNIA PRIVACY RIGHTS

11.1 California Consumer Privacy Act (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed and to whom
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

11.2 "Do Not Track" Signals

We do not currently respond to "Do Not Track" browser signals as there is no industry standard for compliance.

12. DATA BREACH NOTIFICATION

In the event of a data breach that compromises your personal information, we will notify affected users in accordance with applicable law, typically within 72 hours of discovery.

13. THIRD-PARTY LINKS

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

15. CONTACT US

For questions about this Privacy Policy or our privacy practices, contact us at:

Hypercoordinate Inc.

Email: privacy@hypercoordinate.com

Website: https://www.hypercoordinate.com/

For general support: support@hypercoordinate.com